Frequently Asked Questions

Browse our products, choose your size, and add it to your cart. At checkout, fill in your shipping and GCash payment details, and submit your order — our team takes it from there.

Yes. PeptiDolls supports guest checkout, so you can place an order without creating an account or logging in.

We currently accept GCash. You'll scan the QR code shown at checkout, complete payment in your GCash app, and enter your reference number to confirm your order.

After checkout, you'll see an order confirmation with a reference number. Our team verifies GCash payments manually and will reach out if there's any issue with your reference number or amount.

Shipping times can vary depending on your location and order volume. Our support team can give you an estimated delivery window for your specific order.

Yes, we offer nationwide shipping across the Philippines.

Once your order has shipped, our support team can provide you with tracking details. If you have questions about your order status, reach out anytime through Contact Us or Messenger.

Yes. Every Tirzepatide order includes a physician review as part of our doctor-guided process — a licensed physician reviews your information before your protocol is approved.

If a licensed physician determines a protocol isn't appropriate for you, we'll let you know and explain why. Your safety and well-being always come first.

Absolutely. You can reach out to our support team or physician network with any follow-up questions about your protocol at any time.

Store your medication refrigerated between 2–8°C and protected from direct light, unless otherwise instructed by your physician.

Each order includes your medication vial, along with the supplies and instructions needed to use it safely, based on your physician-reviewed protocol.

Yes. Every vial is compounded to order rather than mass-produced, so it's prepared specifically in response to your approved protocol.

As with any wellness protocol, side effects are possible. Your physician will review your health information and discuss what to expect as part of your consultation.

Eligibility depends on your individual health profile. Certain conditions may make a protocol inappropriate, which is why every order goes through physician review before approval.

Yes — we always recommend being transparent about your full health history. If you have an existing physician or specialist, it's a good idea to keep them informed as well.

You can reach us anytime through our Contact Us page, where you can send a message directly to our team.

Yes. Look for the Messenger button on our Contact Us page or the floating Messenger icon available across the site.

Our team typically responds within 24 hours on business days. For urgent order or payment questions, Messenger is usually the fastest way to reach us.