Privacy Policy

PeptiDolls (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or communicate with us through our telehealth wellness platform.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

We collect several categories of information to provide and improve our services:

• Personal Information — such as your name, email address, phone number, and shipping address, collected when you place an order or contact us.
• Medical Information — health-related details you provide as part of your online health assessment, used solely for physician review and eligibility purposes.
• Payment Information — GCash reference numbers and payment confirmation screenshots submitted during checkout, used to verify and process your order.
• Device Information — technical details such as browser type, IP address, and general usage data, collected automatically to help us maintain and improve our website.

We use the information we collect to:

• Process and fulfill your orders, including physician review and shipping
• Communicate with you about your order, account, or inquiries
• Verify payments and prevent fraudulent transactions
• Send newsletter updates and marketing communications, where you've opted in
• Improve our website, products, and overall customer experience
• Comply with applicable laws and regulatory requirements

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your browsing experience. You can adjust your browser settings to refuse cookies, though some parts of our site may not function properly as a result.

If you subscribe to our newsletter, we collect your email address in order to send you updates about products, promotions, and wellness information. You may unsubscribe at any time using the link provided in any newsletter email, or by contacting us directly.

Information you provide as part of your health assessment is shared with the licensed physician reviewing your case, solely for the purpose of evaluating your eligibility and guiding your protocol. This information is treated as confidential medical information and is handled with additional safeguards beyond our standard data security practices.

Payment details submitted through our checkout process are handled securely. We do not store your full GCash credentials on our servers. Payment verification is performed by our team using the reference number and screenshot you provide, which are stored securely and accessible only to authorized personnel.

We do not sell your personal information to third parties. We may share information only in the following limited circumstances:

• With the licensed physicians who review your health assessment and approve your protocol
• With service providers who help us operate our platform (such as hosting and database providers), under confidentiality obligations

We rely on trusted third-party service providers — such as our database and hosting provider — to operate our platform. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

We retain personal and order information for as long as necessary to fulfill the purposes described in this policy, including recordkeeping, legal compliance, and dispute resolution. When information is no longer needed, we take reasonable steps to delete or anonymize it.

We may send you marketing communications about products, promotions, or wellness content if you have opted in. You can opt out at any time by using the unsubscribe link in our emails or by contacting our support team directly.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your information may be processed or stored on servers located outside your country of residence. Where this occurs, we take steps to ensure your information continues to be protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “last updated” date. We encourage you to review this page periodically.

If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out through our Contact Us page or message us on Facebook Messenger. We're happy to help.