Refund Policy

PeptiDolls offers a ₱500 refundable assessment deposit for clients who choose the partial payment option.

The assessment deposit is refundable only under the following circumstances:

• You are determined to be Not Eligible for treatment by our partnered physician.
• Your order cannot be fulfilled due to product unavailability.
• PeptiDolls cancels your assessment before physician review.

The assessment deposit is not refundable if:

• You voluntarily cancel your assessment after it has been submitted.
• You provide incomplete, inaccurate, or misleading information that prevents proper evaluation.
• You fail to respond to requests for additional information within 30 days.
• You change your mind after submitting your assessment.

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.

Once your assessment has been approved and full payment has been received, your order will proceed to processing.

Because our products are health-related, orders cannot be cancelled or refunded once they have been processed or shipped, except where required by applicable law.

All medical eligibility decisions are made solely by our partnered licensed physician based on the information provided during your assessment.

A physician's decision regarding eligibility is final and is made in the interest of patient safety.

If you are determined to be Not Eligible, any eligible refundable assessment deposit will be refunded in accordance with this policy.

Clients are responsible for providing complete and accurate information during the assessment.

PeptiDolls is not responsible for delays, additional costs, or declined eligibility resulting from incorrect, incomplete, or outdated information.

If you receive the wrong product, please contact us within 48 hours of receiving your order.

You may be asked to provide:

• your order number,
• photographs of the product,
• photographs of the packaging,
• and any additional information required to investigate the issue.

After review, PeptiDolls may, at its discretion:

• replace the item,
• resend the correct product, or
• issue a refund where appropriate.

Only orders confirmed to be incorrect are eligible for a refund under this policy.

Delivery times are estimates only.

PeptiDolls is not responsible for delays caused by:

• courier operations,
• weather conditions,
• natural disasters,
• incorrect delivery information,
• or other events beyond our reasonable control.

Shipping delays alone do not qualify for a refund.

Refunds will not be provided for:

• change of mind;
• dissatisfaction after an approved medical assessment;
• failure to read product information before purchasing;
• failure to follow physician instructions;
• incorrect delivery information provided by the client;
• refusal to accept delivery;

Once a refund request has been approved:

• refunds are generally processed within 7–14 business days;
• actual receipt of funds depends on your bank or payment provider.

To request a refund, please contact PeptiDolls and provide:

• your full name;
• assessment or order reference number;
• reason for the request; and
• any supporting documents or photographs, if applicable.

Our support team will review your request and respond as soon as reasonably possible.

PeptiDolls reserves the right to update or modify this Refund Policy at any time. Any changes become effective immediately upon publication on this website.

If you have questions regarding this Refund Policy, please contact our customer support team through the contact methods provided on the PeptiDolls website.